{"id":4874,"date":"2025-11-19T21:55:36","date_gmt":"2025-11-19T20:55:36","guid":{"rendered":"https:\/\/www.hralert.be\/?post_type=news&#038;p=4874"},"modified":"2025-11-20T10:12:39","modified_gmt":"2025-11-20T09:12:39","slug":"welke-maatregelen-kunnen-worden-genomen-om-een-overbelaste-interne-it-helpdesk-te-ontlasten","status":"publish","type":"news","link":"https:\/\/www.hralert.be\/nl\/news\/welke-maatregelen-kunnen-worden-genomen-om-een-overbelaste-interne-it-helpdesk-te-ontlasten\/","title":{"rendered":"Welke maatregelen kunnen worden genomen om een \u200b\u200boverbelaste interne IT-helpdesk te ontlasten?"},"content":{"rendered":"<p>Uit het rapport <a href=\"https:\/\/manage.pressmailings.com\/click\/?id=74735293&amp;url=1017890&amp;signature=0VjXwZHwlQtExEGKoMjDb7YRJpHFs-JUHxZZlHYHmM8\">Inside ITSM 2026<\/a> blijkt dat vier op de tien Belgische organisaties (42%) wekelijks grote IT-storingen ervaart. Wat nog zorgwekkender is, is dat bijna de helft van de IT-professionals (46%) zegt dat ze te druk bezig zijn met ad-hoc probleemoplossing om tijd te hebben voor structurele verbeteringen. Door data te gebruiken om patronen te herkennen in tickets, door kennis te centraliseren en toegankelijk te maken via selfserviceportalen, en door medewerkers aan te moedigen zelf kleine problemen op te lossen, verminder je de druk op de servicedesk.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[9],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welke maatregelen kunnen worden genomen om een \u200b\u200boverbelaste interne IT-helpdesk te ontlasten? - HR Alert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hralert.be\/nl\/news\/welke-maatregelen-kunnen-worden-genomen-om-een-overbelaste-interne-it-helpdesk-te-ontlasten\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Welke maatregelen kunnen worden genomen om een \u200b\u200boverbelaste interne IT-helpdesk te ontlasten? - HR Alert\" \/>\n<meta property=\"og:description\" content=\"Uit het rapport Inside ITSM 2026 blijkt dat vier op de tien Belgische organisaties (42%) wekelijks grote IT-storingen ervaart. Wat nog zorgwekkender is, is dat bijna de helft van de IT-professionals (46%) zegt dat ze te druk bezig zijn met ad-hoc probleemoplossing om tijd te hebben voor structurele verbeteringen. 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